refund

Refund Policy for NGN Learning

At NGN Learning, we are committed to providing high-quality digital products, workshops, and online classes. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

Digital Products

  • All sales of digital products like worksheets, bundles, self-paced learning material are final.
  • Once a digital product is purchased and the download link is accessed, no refunds will be provided.
  • If you encounter any technical issues with accessing the digital product, please contact our support team at (email) for assistance.

Workshops and Virtual Classes

  • Refund requests for workshops and online classes must be made within 7 days of the purchase date.
  • If you are unable to attend a workshop or online class, you may request a refund, and it will be processed based on the following conditions:
  1. Full Refund: If the refund request is made at least 7 days before the scheduled start date.
  2. Partial Refund: If the request is made less than 7 days before the scheduled start date, a partial refund may be issued, considering administrative and processing costs.
  3. No Refund: Refund requests made after the workshop or class has started will not be honored.

Cancellation by NGN Learning

  • NGN Learning reserves the right to cancel workshops or online classes due to unforeseen circumstances. In such cases, participants will be offered a full refund.

How to Request a Refund

  • To request a refund, please contact our support team at support@ngnlearning.com with your purchase details and reason for the refund request.
  • Refund processing time may vary, and it will be communicated to you upon approval.
  • By making a purchase with NGN Learning, you acknowledge and agree to abide by the terms of this refund policy. This policy is subject to change, and any modifications will be posted on our website.