General:

During registration or purchase, we collect your name, child’s details, email, phone, and address.

• You are allowed to use our website by registering with us (refer to ‘Registration Rules’ for details)
• You agree to abide by our terms and conditions, while using our website and services by any electronic media for the purpose of browsing, copying or downloading
• As per NGNLearning policy, anyone below 18 years is considered as a child that requires parental or guardian consent to use our website
• Terms and Conditions also apply to NGN counselors, tutors, and any registered users with us

Service Description:

• STEPL provides online educational services to K-12 children in various courses
• Unless stated otherwise, any new features that enhance our current services shall be subject to the Terms & Conditions
• You agree that the services are provided ‘as is’ and STEPL assumes no responsibility for failure to store any user communication or personalized information

Registration Rules:

1. While registering with us, you agree to provide current, truthful, and accurate information about you and your child.
2. STEPL has the right to suspend or delete your account and refuse current or future use of services, should we suspect your given information is not current and untrue
3. STEPL has the right to suspend or delete your account and refuse current or future use of services, should we suspect your given information is not current and untrue
4. You must not allow anyone to use your account
5. You will be asked to provide your personal information during signup/login/purchasing our products and services, which will create your account. Furthermore, you can enter your username and password and log-in to your account
6. You will be asked to share information about your name, phone number, email, photo and residential address
7. STEPL may ask the DOB for age verification of the child
8. You must be 18 years old to register on the platform. Registration for users under the age of 18 years must be completed by a parent or guardian
9. Violation to any of our terms will lead to immediate suspension or deletion of your account

Virtual Couseling :

Sanjeev Tanna Education Private Limited ("the Company") provides virtual counselling services tailored to children and teens. We recognize the gravity of mental health issues such as suicidal thoughts, depression, and negative ideation and are dedicated to offering professional support and guidance.

1. Services Offered

Our virtual counselling services include therapy, support, and guidance for children and teens facing various mental health challenges. This policy aims to clarify the roles and responsibilities of parents, the Company, and our counsellors in the context of virtual counselling services provided to children and teens.

2. Parental Responsibility

Parents or legal guardians bear the primary responsibility for overseeing their child's engagement with our services, especially if their child is experiencing suicidal or depressive thoughts. It is incumbent upon parents to monitor their child's well-being and seek additional assistance if necessary.

3. Disclaimer

While the Company endeavours to provide effective support, it is essential to understand that our services are not a substitute for professional medical advice or emergency intervention. The Company shall not be held liable for any outcomes arising from the engagement with our services, including but not limited to adverse reactions, misunderstandings, or any consequences related to mental health conditions.

4. Qualifications of Counsellors

Our counsellors are not necessarily certified clinical psychologists. However, they hold degrees in psychology, education, or related fields, and have undergone sufficient training to work effectively with children and teens.

5. Fees and Agreement

By paying fees for demo and counselling classes, you agree to the terms and conditions outlined in this policy.

6. Indemnification

By utilizing our services, parents agree to indemnify and hold harmless Sanjeev Tanna Education Private Limited, its officers, employees, and affiliates, from and against any claims, liabilities, damages, losses, or expenses arising from or related to the use of our services, including situations involving children with suicidal or depressive thoughts.

7. No Liability Clause

The Company disclaims any liability for direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

8. Warranties of Services

Parents acknowledge that while the Company strives to deliver high-quality services, we do not warrant or guarantee specific outcomes from the use of our services, including the resolution of mental health issues.

9. Parties Involved

This policy governs the relationship between Sanjeev Tanna Education Private Limited ("the Company"), parents or legal guardians ("Parents"), and our counsellors.

10. Acceptance of Terms

By accessing or using our services, Parents acknowledge and agree to abide by the terms and conditions outlined in this policy, as well as our Terms and Conditions and Privacy Policy.

Limited Liability

1. In no event shall the Company be individually liable to you for any damages for breach of fiduciary duty by third-parties, unless the NGNLearning’s act or failure to act involves intentional misconduct, fraud, or a knowing violation of the law
2. You agree to indemnify and hold harmless our directors and officers
3. You agree to release SANJEEV TANNA EDUCATION PRIVATE LIMITED from any and all kind of claims that anyone may file against SANJEEV TANNA EDUCATION PRIVATE LIMITED
4. Notwithstanding anything written herein to the contrary, you and the Company acknowledge and agree that the SANJEEV TANNA EDUCATION PRIVATE LIMITED will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods, or services, irrespective of whether or not you have been advised or otherwise might have anticipated the possibility of such loss or damage
5. You will assume costs associated with SANJEEV TANNA EDUCATION PRIVATE LIMITED on courts and legal fees
6. SANJEEV TANNA EDUCATION PRIVATE LIMITED can not guarantee that the contents presented in our platform and taught by our counselors are accurate and complete and truthful
7. SANJEEV TANNA EDUCATION PRIVATE LIMITED does not guarantee the quality of services provided by our counselors to your child
8. During live classes, if NGN counselors/tutors misbehaves, use foul languages or use sexual acts, or show pornographic images, you will inform us immediately
9. SANJEEV TANNA EDUCATION PRIVATE LIMITED provides services “as is” with our professional expertise and skills

Billing and Refund Policy

1. SANJEEV TANNA EDUCATION PRIVATE LIMITED (STEPL) platform offers paid tuition classes depending on the plan you have chosen
2. You authorize STEPL to charge your credit/debit card. Your payment will be processed by our payment gateway/third-party partners
3. You agree to pay any applicable fees and taxes as per our payment gateway, third-party partners’ terms & conditions and privacy policy
4. STEPL is not responsible for fraud, lost amounts, or any unauthorized usage that may occur during the transaction

Refund Policy

1. The refund amount will be limited only to the services not rendered by the STEPL
2. Users may be responsible to pay for any fees associated with refund payment applicable by payment gateway/third party service provider
3. Refund payment will be provided to your account within 5 business days after receiving a refund request
4. STEPL has the right to charge a reasonable deduction for refund at any time during the transaction
5. The user is eligible for partial refund of enrollment fee, only if he/she wants to exit the course after two classes (due to the child not clearing English and math proficiency tests)
6. After two classes, there will be no provision for refund